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360Dialog

360dialog is a leading and official accredited Meta WhatsApp solution provider (BSP), providing building blocks and services around messaging, WhatsApp newsletters, and performance marketing with the WhatsApp Business API.

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Configuration

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Database Setup

Create a new entry in the notify_providers table with the following settings:
FieldValue
channel_type3 (360Dialog)
is_enabled1

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Configuration Fields

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WA_360_DIALOG_API_KEY
string
required
360Dialog API key
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WA_360_DIALOG_URL
string
required
API URL (typically https://waba.360dialog.io/v1/messages)
Example Configuration: 
{
  "WA_360_DIALOG_API_KEY": "your-api-key",
  "WA_360_DIALOG_URL": "https://waba.360dialog.io/v1/messages"
}

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Request Format

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Sample Request Body

{
  "providerId": 3,
  "data": {
    "to": "919004812051",
    "type": "template",
    "template": {
      "namespace": "d8bcb6bd_2ab2_439c_9d9e_947501266c77",
      "name": "ir_incident_resolution",
      "language": {
        "policy": "deterministic",
        "code": "en"
      },
      "components": [
        {
          "type": "body",
          "parameters": [
            { "type": "text", "text": "John Doe" },
            { "type": "text", "text": "WNK227" },
            { "type": "text", "text": "Incident Description" },
            { "type": "text", "text": "Location" },
            { "type": "text", "text": "Assignee" },
            { "type": "text", "text": "Reporter" },
            { "type": "text", "text": "Open" },
            { "type": "text", "text": "10" },
            { "type": "text", "text": "15755" }
          ]
        }
      ]
    }
  }
}

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Request Fields

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to
string
required
Recipient’s phone number (without + prefix)
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type
string
required
Message type (e.g., template)
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template
object
required
Template configuration object
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template.namespace
string
required
Template namespace from 360Dialog
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template.name
string
required
Template name
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template.language
object
required
Language configuration with policy and code
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template.components
array
required
Array of component objects with parameters

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Dependencies

PackageVersionDescription
@nestjs/axios^3.1.1NestJS Axios integration for HTTP requests

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References