Twilio WhatsApp

Send WhatsApp messages using Twilio

Twilio WhatsApp

Using the WhatsApp Business Platform with Twilio, you can send and receive messages to WhatsApp users using the same Twilio Messaging APIs.

Configuration

Database Setup

Create a new entry in the notify_providers table with the following settings:

Field	Value
channel_type	4 (Twilio WhatsApp)
is_enabled	1

Configuration Fields

TWILIO_WA_ACCOUNT_SID · string · required

Twilio account SID

TWILIO_WA_AUTH_TOKEN · string · required

Twilio auth token

TWILIO_WA_NUMBER · string · required

Twilio registered WhatsApp phone number

Example Configuration:

{
  "TWILIO_WA_ACCOUNT_SID": "ACapiKeyMsg",
  "TWILIO_WA_AUTH_TOKEN": "some-auth-token",
  "TWILIO_WA_NUMBER": "[phone]"
}

Request Format

Sample Request Body

{
  "providerId": 4,
  "data": {
    "to": "[phone]",
    "message": "Your appointment is coming up on July 21 at 3PM"
  }
}

Request Fields

to · string · required

Recipient’s WhatsApp phone number in E.164 format

message · string · required

The WhatsApp message content

Dependencies

Package	Version	Description
twilio	^5.8.0	Twilio client for messaging

Reference

• Twilio WhatsApp Documentation