Twilio WhatsApp Business

Send WhatsApp template messages using Twilio Content Template Builder

Twilio WhatsApp Business

This provider sends WhatsApp messages generated using Twilio’s Content Template Builder. It’s designed for sending pre-approved template messages with dynamic variables.

Configuration

Database Setup

Create a new entry in the notify_providers table with the following settings:

Field	Value
channel_type	7 (Twilio WhatsApp Business)
is_enabled	1

Configuration Fields

TWILIO_WA_ACCOUNT_SID · string · required

Twilio account SID

TWILIO_WA_AUTH_TOKEN · string · required

Twilio auth token

Example Configuration:

{
  "TWILIO_WA_ACCOUNT_SID": "ACXXXXXXXXXXXXXXXXX",
  "TWILIO_WA_AUTH_TOKEN": "someauthtoken"
}

Request Format

Sample Request Body

{
  "providerId": 7,
  "data": {
    "contentSid": "HXXXXXXXXX",
    "from": "MGXXXXXXXX",
    "contentVariables": {
      "1": "Name",
      "2": "52"
    },
    "to": "[phone]"
  }
}

Request Fields

contentSid · string · required

The Content SID from Twilio Content Template Builder

from · string · required

The Messaging Service SID (starts with MG)

to · string · required

Recipient’s WhatsApp phone number in E.164 format

contentVariables · object · required

Template variables as key-value pairs. Keys are numbered positions, values are strings.

All values in contentVariables must be strings, even for numbers (e.g., "52" not 52).

Dependencies

Package	Version	Description
twilio	^5.8.0	Twilio client for messaging

Reference

• Send Templates with Content Template Builder